Delete Your Account
You can delete your Transcendo account and all the data that belongs to it at any time. You do not need to give a reason.
In the app (fastest)
- Open Transcendo and go to Settings.
- Tap Account.
- Tap Delete account and confirm.
Your account and your backup are deleted at once, and the app is cleared on that phone. If the app asks you to sign in again first, sign out, sign back in, and delete again: this is a safety check from our sign-in provider.
Without the app
Email transcendo.app@gmail.com with the subject Delete my account, from the email address you signed in with. We delete the account and its data within 30 days and reply when it is done. We may ask you to confirm the request from that address so nobody can delete someone else's account.
What is deleted
- Your sign-in account (your email address and, if you used Google, the basic Google profile it shared: your name and an account identifier).
- Your backup: your name, the message you wrote to yourself, your habits and every tick, your to-dos, and your rank.
- Everything stored by the app on your phone, when you delete from the app.
What is not deleted
- Your subscription. Deleting the account does not cancel a paid subscription. Cancel it in Google Play: Play Store, your profile, Payments and subscriptions, Subscriptions. Google keeps its own purchase records under its own policy.
- Coach conversations are never stored by us. They live only on your phone and are removed with the app's data.
- The waitlist. If you also joined the waitlist on this website, ask us in the same email and we remove that address too.
Nothing is kept after deletion, except where the law requires us to keep a record. More in the privacy policy.